Another stunning example of why U-haul is possibly the single worst customer service entity on the planet. Sunday Morning 9 a.m. I stroll in right as the U-haul Store opens, to pickup a trailer for my sister’s departure from our fine metropolis:
Lady at counter: …(stares)
Me: I have a Question …?
Lady: … (Continues to stare, bangs on keyboard in simian fashion)
Me: Uh yeah, I have a reservation for pickup at 9, and I’m having a little trouble with my lighting rig on the back of our truck, do you guys sell new light harnesses ?
Lady: I don’t do pickups till 11.
Me: No, see I have reservation…the guy I talked to on Wednesday, said I could pickup at 9. I wouldn’t be awake right otherwise …
Lady: Well I don’t do pickups till 11. Look at all this stuff I have to do (gesturing at stack of fours or five keys on the counter). I couldn’t possibly get you a trailer.
Me: Uhm. (pre-coffee brain unable to generate witty retort) .
Lady: You’ll just have to come back later…
Me: so…but the guy on Wednesday..
Lady: We have new people working for us.
Lady: Sorry. New people.
Oh. Right. I feel better. The fact that they have ‘new people’ magically restored the two hours of sleep I would like to be experiencing right now, thanks U-haul. You’re the best.